Continuing with the customer service theme and now that we have talked about why customer service is so vital to the success of a company, let us talk about when customer service goes wrong and the repercussions of bad customer service. Whilst we are all human and it is only normal for small errors to…
Customer satisfaction impacts tremendously on the success of your company. A low level of satisfaction means that customer retention and loyalty rates are likely to be poor. This is also a sign of bad customer service – a major issue costing companies up to $62 billion a year. No matter how fantastic the product is…
Customer service is often at the core of a company that strives to provide an outstanding experience that leaves the customer feeling appreciated and supported. Here at 3rd Arm Admin, customer service is a core value that we strive to excel in, we believe that leaving the customer feeling appreciated and respected is a big…
We all hear stories of those successful entrepreneurs; whose business idea turns into a successful company in what seems like overnight. However, the reality for most of us starting businesses is a lot of hard work, dedication and a lot of failures. Despite the possibility of failure and all of the hard work, starting a…
While failure is an inevitable part of life, nobody wants to experience it. In a business setting, there’s money on the line, pride and even livelihoods. However, as we tell our children when they experience failure, there are lessons to be learnt. Identifying and improving from such experiences will offer a path to progress and…
Thanks to Nicola Campbell, Human Resources Specialist from Bell & Co for this weeks blog. When NZ went into lockdown to respond to Covid-19 hitting our shores, what had previously been an ideal “possibility” of working from home became a reality for many. The reality of juggling work with bubble life meant that many people…
As we all know small businesses are the lifeblood of the New Zealand economy and now more than ever are vital to us keeping New Zealand moving. The team at 3rd Arm Admin are passionate about small and medium businesses and helping them to succeed so thought we would give you some valuable information around…
As we are all trying to get back to our ‘normal’ and get our business going again, I thought it was timely to give you an update on all things Covid and make sure you have the links to get up to date and accurate information. Wage Subsidy Extension You can no longer apply for…
Cashflow is the lifeline of any business, but especially so for small businesses. Cashflow will keep your business afloat, and it will allow for growth. Unfortunately, not all businesses owners have a full understanding of their cashflow until it is too late, and they find themselves in a position where they no longer have the…
Hiring a new employee is out of the question for many business owners but the ability to take on a Virtual Assistant and pay for only what you use gives you multiple benefits and helps you to keep your business moving with minimal cost, greater flexibility and a lot of expertise. Why should you consider…