Customer service is often at the core of a company that strives to provide an outstanding experience that leaves the customer feeling appreciated and supported. Here at 3rd Arm Admin, customer service is a core value that we strive to excel in, we believe that leaving the customer feeling appreciated and respected is a big part of our job.
While delivering an outstanding service will take additional effort, time and energy, when you get it right, it will help you to stand apart from competitors, retain a good image with potential customers and inspire current customers to use your company again.
Customer Service Represents Your Brand, Mission and Company Values…
You personally may have an idea of what your brand stands for. However, your customers cannot get inside your head. Consumers can draw conclusions based on your appearance in social media, advertising, content and other outside marketing. However, your customer service is your consumer link. Good customer services portray to your customers the core values, mission and brand of your business.
Happy Customers are your best Marketing…
When your customers are happy, they are most inclined to share their happiness to associates, families and friends. Think about it, if you have gone into a store during the day and received amazing customer service, where they have helped you and gone the extra mile, you are likely to go home and rave about it over dinner that night to your family and friends!
Good Customer Service Encourages Current Customers to Remain Loyal…
When a customer has a good interaction with your company, there is no justification for them to search elsewhere. As we previously mentioned, keeping an existing customer is much easier than adding a fresh one. In this sense, the higher a customer’s lifetime value – the total revenue a company can expect a single customer to generate over the course of their relationship with that company – the higher the profit for your company.
Good Customer Service is a Competitive Advantage….
Whatever industry you find yourself in, you want your business to stand out. No one, after all, is aiming to be the “second-best” at anything. You strive to be more than every other business in which you work and you want your clients to realise it too. That’s the secret to maintaining consumer happiness and making them engage with the company on a continuous basis.
Customer service can be a huge differentiator for your company. After one bad service encounter, 60% of consumers cease doing business with a company. And, if the customer’s dilemma is addressed within their first encounter, 67% of this turnover is preventable. That ensures you cannot only keep your customers if you have outstanding customer service, but you will also gain your competitors as well.
The good old saying of ‘treat people the way that you would like to be treated’ rings so true. People do business with people they know, like and trust so how you deliver customer service will directly result in the success (or failure) of you and your business. If you would like to discuss any of our services, please feel free to phone us on 04 2329199 or leave your details below and we will be in touch.
