Not sure what, if anything, to outsource? To help determine the answer to this question, having a business plan will help identify and highlight how you want your business to run. Business planning is all about determining the path you want your business to take. It includes not just your goals for the business in…
Its time to prepare for Christmas and a close down Its nearly that time of year again. Time when the big fat fella comes down the chimney, the kids get lots of pressies and the parents get stressed out. But – it doesn’t have to be like that. Let us help you to ensure your…
Learn how to set up your accounting software Setting up accounting software for your small business might seem daunting, but using software instead of a spreadsheet can offer excellent benefits. You will save a significant amount of time on creating paper records, and the automated system has a much lower error rate. It might seem…
We have all heard the saying, there is no ‘I’ In ‘team’ but have you heard that TEAM is an acronym for ‘together everyone achieves more”. For anything to be accomplished, the group or team needs a shared problem or goal to work towards, and all the players needed must be on board with that…
Teamwork is an essential skill to possess if you want to work well with colleagues and other members of your team. It’s an inevitable fact that you will most likely have to work as a part of team in many areas of your life; beginning in school, to university, to the workforce, to sports and…
Continuing with the customer service theme and now that we have talked about why customer service is so vital to the success of a company, let us talk about when customer service goes wrong and the repercussions of bad customer service. Whilst we are all human and it is only normal for small errors to…
Customer satisfaction impacts tremendously on the success of your company. A low level of satisfaction means that customer retention and loyalty rates are likely to be poor. This is also a sign of bad customer service – a major issue costing companies up to $62 billion a year. No matter how fantastic the product is…
Customer service is often at the core of a company that strives to provide an outstanding experience that leaves the customer feeling appreciated and supported. Here at 3rd Arm Admin, customer service is a core value that we strive to excel in, we believe that leaving the customer feeling appreciated and respected is a big…
Did you know that payroll in NZ is one of the most complicated in the world and with the complexities of the Holidays Act 2003 you certainly can’t use a ‘set & forget’ or ‘one size fits all’ approach to your payroll? Running a payroll is possibly one of the most important tasks for an…
While failure is an inevitable part of life, nobody wants to experience it. In a business setting, there’s money on the line, pride and even livelihoods. However, as we tell our children when they experience failure, there are lessons to be learnt. Identifying and improving from such experiences will offer a path to progress and…